Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our Website.
1. Why do we collect information?
Personal information is required for the correct functioning of our Website. SavyFox collects user information for the following reasons:
- Providing a personal user experience
- Continually enhancing the User’s experience on the Website
- Keeping the User informed about new product updates, product recommendations, and other updates
2. What information do we collect?
We collect the following information:
a) Personal information:
- Contact information, such as name and email address
- Any information which is provided to us through correspondence, emails, chats, dispute resolution, or shared by you from other social applications, services or websites;
- Information from your interaction with our sites, services, content, advertising, including, but not limited to, IP address, device ID, device type, language, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, and web log information.
- To keep you signed in to our Website and personalize the user experience
- To identify technical or user interface problems to debug and/or improve our Website
- To track how the User uses our Website
- To record the conversation thread during a live chat with our support team
c) Server Log Files: We use server log files to analyze trends, performance assessments, bug identification, and security reasons. Information collected contains information such as the requested URL, your IP address, Operating System and Browser, Geolocation, Language, Date, and Time of Access.
d) Other tracking information: We may use other tracking technology on a non-personal basis for performance improvement.
3. How do we store your information?
We maintain control of your information but we use external hosting and service providers. Therefore, your information may be transferred to and stored on servers in Switzerland or abroad. We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls, data encryption, and information access authorization controls.
4. How do we protect your information?
SavyFox aims to protect the private character of user data at all times and uses state-of-the-art security measures.
Our Website is fully encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption using generally accepted industry standards. Passwords are only stored in encrypted forms on our Website and not visible to us. Furthermore, access to all personal information is protected through an appropriate system of required authorizations.
At the point of payment, you are transferred to a secure page on the website of PayPal or any other reputable payment service provider. Credit Card information is not collected nor stored by SavyFox as third-party service providers (e.g. Paypal or Stripe) are used for such and Credit Card Data are stored there. That page may be branded to look like a page on our website, but it is not controlled by us.
5. How do we use your Information?
By using our Website and Services, you give us your consent to use your information as stated in this policy. In case we require data for any other purpose, we will seek to obtain your additional consent.
We may use your information for transactional purposes, email communication, legal compliance, advertisements, in case of help by service providers and in select other cases:
a) Transactional data is needed for the preparation of tax and accounting records as per applicable laws.
b) We disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety. Such information will only be disclosed in accordance with applicable laws and regulations to the respective authorities if required.
c) We may disclose personal information to our service providers for reasons for receiving their technical assistance. We take reasonable steps to ensure that the recipients of your personal information do not breach the privacy obligations relating to your personal information.
d) Email communications: We may send you a welcome email to verify your account and other transactional emails to ensure you receive the products you have ordered and your comments and questions are addressed in an appropriate manner. All e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us. We may also send you an email for products and service updates, or commercial emails. You have the right to stop those emails at any time.
e) We may share aggregate user data with advertisers and other third parties to allow a better user experience and provide a more targeted marketing approach to eventual advertisers.
f) We do not rent, sell, or share information about you with other people or non-affiliated companies for marketing purposes without your permission. We do not sell, rent or share our email lists with third parties and we are committed to keeping our email and customer list confidential.
g) We may disclose your personal information upon a business transition; At the sale or transfer of our Website or part of its assets, your personal information may be among the items sold or transferred to a new owner of the Website.
a) Cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. Cookies also enable our systems to gather information about your navigational patterns through the site. You have the option to disable cookies at any time through your browsers. We may also store your website activity in cookies which may be used by third-party vendors, including Google, to serve ads based on your behavior on our website.
7. Accessing Personal Information
You may request access to your personal information we hold about you at any time on your profile page or by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example giving you access to edit your personal information via our Website, or by emailing it to you). You can update your information through your account profile settings at any time. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may simply update it. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others if it would result in a breach of confidentiality, if it would result in a breakdown of the file consistency of our system or if it would destroy required tax and accounting records. In that case, we will give you written reasons for any refusal.
If you wish us to withdraw the consent to use personal information, you can do this at any time. You may contact us and we will gladly remove your information from our system where we can provide, that the file and data consistency required for the proper functioning of our Website is maintained.